The roadside assistance case starts on the road and closes there
Driver dispatch, recording information, photos, electronic accident reports and amicable settlement statements, all from a phone/tablet. The details reach the CRM without anyone typing them again.
Runs in the cloud, on Microsoft Azure infrastructure.
Trusted by
What changes from the very first moment of operation
iRoad Assist is the software a roadside assistance company, an assistance company or an insurer uses to coordinate its network. Full automation is not the point in itself. It is the reason a case closes in less time, with fewer phone calls and nothing left hanging at the end of the shift.
Service
Cases are handled quickly and reliably, at lower cost and with fewer resources spent per incident.
Productivity
A better way of working means better use of your staff and your vehicle fleet, and more output from both.
Professional standing
Automation lifts how your business looks, both to insured parties and to the corporate clients you serve.
From the call to the file, with no paper in between
Four steps, all inside the same platform, with the driver kept informed and reporting back from their phone.
Logging
The roadside assistance or accident care case opens, either immediately or by appointment.
Dispatch
The driver is notified on their phone the moment the case is assigned to them.
On site
Services, times, photos and statements are recorded on the spot from the app.
Handover
On completion, every detail passes automatically into the CRM, Eagle or another.
Fleet and case management software
Straightforward for the coordination desk, strong reporting for management, and an app a driver picks up on day one.
Cases
Handles roadside assistance and accident care cases, whether immediate or scheduled by appointment.
Dispatch
The case is assigned to a driver, who is notified straight away on their phone through the mobile app.
Services
Every service on a case is recorded, such as towing or on-site repair, with arrival and completion times.
Geolocation
Vehicle coordinates are sent on, so the insured party knows where the vehicle heading to them has got to.
Reporting
Reports and dashboards for cases, and for staff and their productivity.
Built on current technology
iRoad Assist runs in the cloud, specifically on Microsoft Azure, which gives it reliability and speed even at peak hours, when incidents arrive all at once.
Two apps that work where the work happens
The driver never has to return to base to log anything. Whatever the case needs is captured on the spot, from a tablet or a phone.
Full automation with Eagle, or with the system you already run
Through the provided API, iRoad Assist connects to your CRM software, whether that is Eagle or another vendor's, both to receive new cases and to return the details that close them.
The questions we hear before every demo
Do we have to change our CRM to use it?
What devices do drivers need?
Is the insured party's signature valid?
Does it work where the signal is poor?
Can it be adapted to the way we work?
Find out more about iRoad Assist
Leave your details and one of our team will get in touch to arrange a demo built around your fleet and the way you actually operate.